New! Custom Feedback Form Options

I know some of you have been waiting for this feature and it's finally ready! We've updated BAS to include custom feedback questions and options. As an agent, you can now customize the standard feedback form that BAS generates to remove any of the standard questions, hide or require the comments box and add up to 5 additional questions. For each new question, you can choose what type of answer you would like to recieve (1-5 Rating, Yes/No or a Text field) and the additional questions will be required when an agent fills out the form.

You can customize the feedback questions for all your listings from the Settings page. Just click the "Customize Default Feedback Settings" and you can create a new feedback form that will be used for all your listings.

You can also customize the feedback form for just a particular listing (or override your default custom questions) from the Edit Listing page (clicking the Check Mark icon). Click the "Customize Default Feedback Settings" and you can create a custom feedback form for that particular listing. It will override any custom feedback form you set from your "Settings" page of your account.

We hope you enjoy this new feature and that you capture even more great feedback! Speaking of feedback, if you have any for us let us know!

Common showing feedback questions

It seems every day we get questions about how the showing feedback forms work in BookAShowing.com. To help clarify how they work (and explain how our feedback response rates are over 90%...):

1. Feedback forms are sent once each day until they are completed
2. Agents CANNOT reply to the email - you must click on the link provided
3. Completed feedback responses are always available in your BAS Account
4. Did not show the property? Click the form link and then click "did not show"

Every day we get at least several calls from agents stating they've "already completed the feedback form". Most commonly, they've either simply replied to the email (see #2 above) or talked directly to the listing agent and gave verbal feedback. Since BAS has no idea you've done either of these 2 things, the form continues to be sent out. You can either fill out the feedback form (easiest) or let us know and we'll help remove the form for you.