Wednesday, December 23, 2009

BAS Holiday Hours - Closed 12/24 and 12/25 support will be closed for the holidays on Thursday December 24th and Friday December 25th.

Thursday, November 05, 2009

Trouble logging in? Check your date/time

If you are having trouble logging into with Internet Explorer, make sure to check the date and time of your computer for accuracy. If you are unsure how to do that, here are some instructions.

Thursday, July 09, 2009

BAS Text Message Reminder

Just a reminder to agents/clients using the text messaging feature in - you cannot reply to the text message! In order to update/change/cancel a appointment, you must login to BAS. If you're on the road with a smart phone, you can always use BAS Mobile.

In the future, we may allow updating appointments directly via text message but for now, we don't allow that for security reasons.

Thursday, June 18, 2009

BAS Mobile updates

When we recently updated BAS, we also made some changes to the BAS Mobile site.

1. Add an appointment calendar for easier viewing of your schedule. Clicking on any of the appointments for a specific day will bring up a detailed list for that day.

2. Improved the interface for iPhone/webOS users for improved touch support and graphic styling

3. Added the ability to edit a listing from Mobile

4. Added the ability to add/edit clients from Mobile - including the client settings

5. Added the ability to edit your account from Mobile (email settings, text settings, etc)

6. Improved Google maps capability for iPhone/webOS devices with integrated Google maps

7. Added the appointment notes to the appointment detail screen.

If your MLS allows direct login to with a username and password, you can access BAS Mobile by just visiting from your mobile device (no special URL needed). If your MLS does not allow login to BAS, you can access BAS Mobile directly from the mobile MLS website.

Wednesday, June 17, 2009

Recent BAS Updates

On Sunday, June 14th, we released some updates to for both agents and office staff. Below is a list of some of the changes. Please note that depending on which MLS you are a member of, some of the changes may not be available in your account.

Agents/Office Staff

Added a new listing "Contacts" option allowing up to 8 additional entries per listing

Added a new "contingency settings" area to the edit listing page. Setting the "Contingent sale" option to Yes will show the options of "Inspection", "Sale of another property", "Third party approval of terms" and "Other". A contingency notes field is also available when the setting is set to Yes. The contingency settings will be displayed AFTER the appointment is requested by the Showing Agent on the confirmation screen. The "Contingent sale" option is required to save listing changes.

Appointment conflicts now default to Yes for all RMLS/NorthstarMLS customers. To control this on a per listing basis instead, you can turn this setting to No in the Settings page and the option to set the "Appt Conflicts" per listing will be re-enabled.

A new "status notes" field has been added to the Edit listing page when the listing status has been set to any status except "Active" and "Inactive". This note field is displayed to the showing agent during the appointment scheduling process along with the listing status.

The appointment details pop-up window (available from the calendar or reports) now includes a new Appointment header allowing quick view of appointment type and price along with quick access to the listing contacts and calendar (for your listings only).

The "Agent Type" field has been relabeled "Representation" and the options have changed to Buyers, Sellers, Dual and Facilitator

The "Email past showing agents" page now includes the ability to include a copy of the message to the Listing agent and the Seller. The formatting of the email sent has also been improved and allows better formatting (including line breaks) from the Message text field.

The "Phonebook" has been updated to allow searching Clients in addition to Agents in BAS and now also includes Office ID.

2 new icons have been added to the Appointment details screen next to the Showing agent's name. The first option indicates whether the agent will receive an email alert and the 2nd option indicates whether the Agent will receive a text message alert. Green icons indicate they will receive an alert, red icons indicate no alert

A "send request" option for feedback has been added to the Appointment details page

Selecting the "denied" or "cancelled" status in the "Update this Appt" box will now clear the text in the Notes field. Make sure to select the status first and then edit the note text.

Overall system performance has been improved through Application and Hardware load balancing modifications

When sending the feedback report to the seller, Agents use to select their seller from a list of their active clients. Now, only the sellers for that listing are available. Agents now have the option to exclude the comments section of the feedback forms and also copy themselves on the email being sent.

The links in the Agent emails have been improved to work more efficiently with non-html compliant email providers/formats.

Changed "Final Walk-Through" to just "Walk-Through."

Agents Only

The list of feedback forms waiting to be completed will now scroll after 10 instead of pushing the page length down and causing the agent to have to scroll down to see tentative requests on listings.

The address search when adding an appointment in the Agent account now includes a "loading" indicator.

When switching accounts (Agent -> Office Staff for example), you can now switch back to the original account without having to re-login from the MLS.

A "Decline" option has been added to the feedback form for agents who do not wish to fill out the feedback form. Using this option will notify the listing agent that you declined to provide feedback for that listing.

BAS mobile has been updated to include an appointment calendar view, edit listing page, add/edit client page, and an edit account page.

The text message settings now includes options to control which text messages you receive. The options are "New Appointments", "Updated Appointments" and "Out of Office Agent" alerts.

Printing in the Firefox browser has been corrected to allow printing multiple pages correctly.

Agents now have a "Sort" function when setting up multiple appointments that allows them to rearrange the order of their showings.

Office Staff Only

Updated office staff home page layout for better multi-user support. Includes quick access to listing calendar, quick access to listing Contacts (new option), and improved usability like a padlock icon for quick view of what staff are looking at specific appointments, and Appointment type and listing price now appear in header bar.

A new report labeled "Office Totals" has been added to the Office staff accounts. This report includes the total number of appointments scheduled for a specific date range selected.

The "Office Appointment Activity" report in the Office staff accounts has been updated to allow sorting on each field.

Sunday, June 14, 2009

Planned upgrade tonight - 12:30AM Central

We'll be shutting down BAS access for a short time starting at 12:30AM central time to install some upgrades. We shouldn't be gone long and we'll update here with some of the highlighted changes.

Wednesday, April 08, 2009

BAS Welcomes Warren County! has partnered with the Warren County Association of REALTORS® to allow their agents and offices to begin using BAS starting in April 2009. Training for agents and office staff will be held at the association office April 14th, 15th and 16th. Sign up now!

Welcome Warren County members!

Wednesday, March 11, 2009

BAS launched for RMLS agents!

Starting today, March 11th 2009, all agents of the Regional MLS of Minnesota, Inc. can schedule showing appointments directly from the MLS! If you haven't signed up for a training session yet, please do so or check out the many self help resources available to you in your BAS account.

Wednesday, February 18, 2009

BAS Live on NorthstarMLS!

Starting today - February 18th, agents and office staff administrators can access through the Matrix MLS system. For more details, please review the "news" section of Matrix!

Appointment scheduling is currently disabled for agents and the anticipated "live" date for that is March 5th. Use the time between now and then to configure your account settings, add instructions to listings, set-up listings for automatic showing confirmation, etc.

Wednesday, February 11, 2009

BAS Launch on NorthstarMLS

Starting very soon, agents and office administrators of NorthstarMLS will be able to access through Matrix to setup your account. Appointment scheduling is currently scheduled to be enabled on March 5th, 2009. More information for office staff is available. Agents - watch the news section on Matrix for updates!

Tuesday, February 10, 2009

Upgrades and Enhancements

We've updated BAS and added lots of new features and enhancements. Several of these changes include (broken down by account type):


1. We updated the calendar views and "compressed" the view a little to fit more appointments.

2. You can now turn off "conflict checking" in your account. BAS always blocks existing appointment timeslots but if you want to allow overlapping appointments, head over to the Settings page -> Listing Defaults section and change the "Appt Conflicts" to YES.

3. If you are part of NorthstarMLS, you can enable Showing Solutions from the Settings page -> Listing Defaults section. Note: You must already be an existing Showing Solutions customer!

4. You can now setup default client options for anytime you are adding a new client. Look in the Settings page -> Listing Defaults section

5. If you don't want to use BAS for showing feedback, you can turn feedback off at the Settings page -> Feedback Defaults section. You can also change the "frequency" - the number of days after an appointment to send a request to the showing agent for feedback.

6. You can now setup a number of hours required for appointments. For example, if a listing requires 24 hours notice for showings, check out the "Set Appointment Availability" link from the edit listing page. You can set this from 1 hour to 48 hours. A message is displayed to the showing agent when they are filling out the form if they don't give enough notice.

7. We added lots of new tutorial videos. From your account, check out the Video Tutorials link at the bottom of any page.

Office Staff:

1. We updated the calendar views and "compressed" the view a little to fit more appointments.

2. You can now add "custom activity messages" to save keystrokes and for consistency. Look for the "Add custom activity messages" link in the showing activity box. Custom activity messages can also be set to email the showing agent, email the listing agent, set a waiting for call back icon or approve an appointment.

3. We added a new "waiting for call back" icon in the appointment header bar (what you click to hide/show the appt on your home page). You can click the phone icon to turn it on (shows red) or turn it off. If it's on, you can hover over it and find out exactly when it was set. A custom activity message can also be set to turn this on automatically.

4. You can now customize the feedback questions for your entire office from the Settings page -> Feedback defaults area. You can also customize feedback questions for an individual listing from the edit listing page.

5. When editing a listing and choosing a seller from the drop-down list, an "edit" button will appear automatically. You can click the edit button and save any changes necessary without having to save the listing and go back just to edit the seller.

6. You can now setup a number of hours required for appointments. For example, if a listing requires 24 hours notice for showings, check out the "Set Appointment Availability" link from the edit listing page. You can set this from 1 hour to 48 hours. A message is displayed to the showing agent when they are filling out the form if they don't give enough notice.

7. A new "listing defaults" area on the Settings page give you the ability to disable conflict checking for your listing agents, setup default client options for when you're adding new clients and if you're a member of NorthstarMLS, you can enable Showing Solutions for your listing agents.

8. The "showing defaults" area has been renamed to "Showing/Activity Defaults". You can also add/edit your custom activity here.

9. A new "feedback defaults" area has been added to the Settings page. From here, you can disable BAS feedback for certain listing agents (they can do it to from their account now) or customize the standard feedback forms for you entire office. The custom feedback questions will then be used for all listing agents and listings - as long as the agent has added their own or the listing doesn't have it's own questions.

10. The "weekend response" is being renamed to "Out of Office Response" since it can often be used other times besides the weekend. Functions exactly the same, just a new, more appropriate name.

11. If you don't want your agents to be able to "edit" listings (showing instructions, assign sellers, etc) you can put them in "read only" mode from the Settings page -> Office Settings area. They can still request appointments and do everything they normally could, they just can save changes on the edit listing page.

12. We added lots of new tutorial videos. From your account, check out the Video Tutorials link at the bottom of any page.

There are lots of other new features and enhancements too, many too trivial to list. Let us know what you think!