Just a reminder to agents/clients using the text messaging feature in BookAShowing.com - you cannot reply to the text message! In order to update/change/cancel a appointment, you must login to BAS. If you're on the road with a smart phone, you can always use BAS Mobile.
In the future, we may allow updating appointments directly via text message but for now, we don't allow that for security reasons.
If you're a Cellular One (now AT&T) customer wishing to use the text message feature of BAS, be sure to leave the text message carrier setting on "Cellular One". While AT&T recently purchased Cellular One and it would seem logical that you could use the "AT&T" carrier setting, that won't work and you won't receive text messages from BAS.
We have no explanation why this is the case and it may change in the future. If we hear of any changes to this, we'll let you know on the blog.
The text message alerts that are sent to agents when a showing appointment is setup or confirmed now includes the showing instructions as well (due to an agent's request). Since this will often make the text message longer than 120 characters, you may receive 2 or 3 text messages to include all of the showing instructions.
Are you making the most of BookAShowing.com? Did you know that Agents have the ability to receive a text message alert for showings? To receive a text message alert on your cell phone when a new showing is scheduled on your listing or when a showing you setup is updated, just follow the simple steps below the next time you are in your BookAShowing.com account.
To setup text message alerts, click on the "Settings" link at the top right of your account, fill in your 10 digit cell phone number in the "Text (Cell) #" field, choose your Cell Phone Carrier, and set the "Send Text Messages" option to Yes (you can turn this feature on or off at anytime).
Now you can stay informed of any showing activity while out on the road! These text messages are sent free from BookAShowing.com but your cell phone carrier may charge a fee to receive text messages. You may also need to contact your cell phone carrier to have text messages turned on.
If you have any trouble setting up text message alerts or have a question regarding BookAShowing.com, please contact us.
We have recently added the ability for your sellers to receive text message alerts for showing activity on their listings. They can get a text alert for new showings that are scheduled, updated or rescheduled alerts and when the showing is approved or cancelled.
To set this up for your seller, just click on Clients, then Edit the client you want to enable this for, and set the "Text Alerts" option to YES (You must also have a valid 10 digit cell phone number entered for this client as well).
Your office staff can add this option as well, in addition to the client being able to set this option themselves in their own login account.
We've been having some issues over the last few weeks with sending text messages to Cellular one customers (and only Cellular One). We have contacted Cellular One and their e-mail provider for help and we don't get very fast responses from them. The network engineers at our computer datacenter have assured me it is a problem beyond our control. We apologize for the inconvenience and we're working on getting this resolved as soon as possible.
|
|
