Friday, August 31, 2007

Common showing feedback questions

It seems every day we get questions about how the showing feedback forms work in BookAShowing.com. To help clarify how they work (and explain how our feedback response rates are over 90%...):

1. Feedback forms are sent once each day until they are completed
2. Agents CANNOT reply to the email - you must click on the link provided
3. Completed feedback responses are always available in your BAS Account
4. Did not show the property? Click the form link and then click "did not show"

Every day we get at least several calls from agents stating they've "already completed the feedback form". Most commonly, they've either simply replied to the email (see #2 above) or talked directly to the listing agent and gave verbal feedback. Since BAS has no idea you've done either of these 2 things, the form continues to be sent out. You can either fill out the feedback form (easiest) or let us know and we'll help remove the form for you.

6 comments:

Louisville KY real estate said...

Thanks, that really helps!

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