Updated Feedback Email Frequency

We've made a change to the initial feedback reminder email sent out for showing appointments to be sent right after the scheduled appointment time. We used to send the first feedback reminder email on the following day early in the morning. Now you'll see a feedback reminder email right after the scheduled time which should allow for even quicker feedback responses to listing agents and sellers.

We will continue to send reminder emails each day until the feedback form is completed (or for 30 days max). As a listing agent, you can also change how many days a feedback reminder email is sent if 30 days isn't good for you. Check out the Settings page, Feedback Defaults area

New BAS Updates

We've added a couple new features and fixed a few outstanding issues tonight. As for what's new, we've added a way for office staff to confirm showing agents when selected from the auto-populating search box. Some offices expressed interest in needing to see all contact information for showing agents (pulled from the MLS) when adding an appointment. To use this new feature, look for the "Confirm Showing Agents" option in the Settings page.

Another new option is the ability for agents to set how many days a feedback form is sent for appointments (default is for 30 days). While we've always had a large number, you can set it anywhere from 1 day to 30 days. Look for the new option (agents only) in the Settings area of your account (under feedback defaults section).

New! Custom Feedback Form Options

I know some of you have been waiting for this feature and it's finally ready! We've updated BAS to include custom feedback questions and options. As an agent, you can now customize the standard feedback form that BAS generates to remove any of the standard questions, hide or require the comments box and add up to 5 additional questions. For each new question, you can choose what type of answer you would like to recieve (1-5 Rating, Yes/No or a Text field) and the additional questions will be required when an agent fills out the form.

You can customize the feedback questions for all your listings from the Settings page. Just click the "Customize Default Feedback Settings" and you can create a new feedback form that will be used for all your listings.

You can also customize the feedback form for just a particular listing (or override your default custom questions) from the Edit Listing page (clicking the Check Mark icon). Click the "Customize Default Feedback Settings" and you can create a custom feedback form for that particular listing. It will override any custom feedback form you set from your "Settings" page of your account.

We hope you enjoy this new feature and that you capture even more great feedback! Speaking of feedback, if you have any for us let us know!

New features for Agents

We've added a couple of new features for Agents. The first is a new dashboard for upcoming showing activity on your listings. We've also renamed the "upcoming appts" section to "My Showings". The new agent dashboard is labeled "My Listings" and clicking on each status will bring up a report of all your upcoming showing activity for your listings. From there you can further refine your search or view the report for a specific listing.

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The next new feature is the ability to require feedback comments on all of your listings. Many agents have asked for this feature and now its available! Just click on Settings, and under the Feedback Defaults section, set the option for Comments required to YES. No more "excellent, excellent, excellent" and no comments feedback forms!

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The final new feature in BookAShowing.com is the ability to display a map of the properties you are setting up showings for. This can help you decide which order to go in and how long it takes to travel from listing to listing. The map is provided by Google and will open in a new window so you don't loose your work in BAS.